Privacy Policy

Effective April 2022


This website (the "Website") is owned, operated, and distributed by Poetic Aromas LLC (“Poetic Aromas”, “we”, “us”, and “our”). Information may also be provided to other websites owned by City Rhythm or its subsidiaries. BY ACCESSING ANY PART OF THE WEBSITE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS DESCRIBED BELOW (THE "PRIVACY POLICY") AND THE TERMS AND CONDITIONS OF THE Poetic Aromas CONDITIONS OF USE (THE "CONDITIONS OF USE"). IF YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU SHOULD NOT USE THE WEBSITE. This Privacy Policy applies to all users, including both users who are simply viewing the Website and users who are purchasing goods through the Website. 


Poetic Aromas may, at its sole discretion, modify this Privacy Policy at any time. By accessing the Website at any time after such modifications, you are agreeing to such modifications. This Privacy Policy was last modified as of August 2021. 


What Information Does Poetic Aromas Collect? 

Poetic Aromas collects the following types of personally identifiable information from you: 

User-Provided Information: You may affirmatively provide Poetic Aromas with certain personally identifiable information (such as your name, email address, postal address, phone number, birth date, and credit card information) when participating in various activities on the Website, such as the subscribing to product updates and purchasing products. 

Information Collected by "Cookies": When you visit the Website, Poetic Aromas and/or third parties that we contract with may send one or more "cookies", javascript tags, or similar devices to your computer. A "cookie" is a small line of text that is stored with your Web browser, which Poetic Aromas uses to help provide better service to you. Your browser has options to accept, reject or provide you with notice when a cookie is sent. We may use cookies for many purposes, including to deliver content (which may include product offers) specific to your interests. 

Log File Information: Poetic Aromas servers automatically record certain information that your web browser sends whenever you visit the Website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed, and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser. 

Information Collected by "Clear GIFs": Poetic Aromas and/or third parties that we contract with may employ "clear GIFs" (a.k.a. Web Beacons), tracking pixels or similar devices, which are used to track the online usage patterns anonymously (i.e., in a non-personally-identifiable manner). In addition, Poetic Aromas may also use these devices in HTML-based emails sent to users to track which emails are opened by recipients. 

Various features on the Website may allow you to share your information with others by publicly posting that information on the Website and/or sharing that information by other communication methods including (without limitation) email, Facebook, or Instagram. To the extent that you choose to share any such information it is no longer considered personal information and is not covered by this privacy policy. 


How Does Poetic Aromas Use Data? 

Poetic Aromas will use the information you provide to process and fulfill your order, including sending you emails to confirm your order status and shipment. In addition, it may use personally identifiable information to deliver product offers and other content specific to your interests. 

If you have not opted out from receiving emails from Poetic Aromas, it may use your email address or other personally identifiable information to send commercial or marketing messages. We also may use your email address for non-marketing or administrative purposes (such as notifying you of major Website changes or for customer service purposes). You cannot opt-out of receiving emails for non-marketing or administrative purposes. 

Poetic Aromas uses aggregated information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends. In addition, we may use "cookies" clear gifs, and log file information to deliver product offers and other content specific to your interests, and remember information so that you will not have to re-enter it each time you visit the Website. 


Will Poetic Aromas Share Personal Data with Others? 

Poetic Aromas will not share your personally identifiable information (such as name or email address) with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you have the ability to opt-in or opt-out, except as set forth herein. 

We may provide personally identifiable information to consultants, affiliates, or other third-party businesses or persons for the purpose of processing such information on its behalf. In such circumstances, Poetic Aromas requires that these parties agree to protect the confidentiality of such information and to comply in all respects with this Privacy Policy. 

We may share your personally identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on the Website or offline with Poetic Aromas with third-party advertising companies and their service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites and may allow such parties to use cookies, javascript tags, web beacons, tracking pixels or similar devices in order to gather such information. These advertising companies will make the data provided to them anonymously. 

To the extent that you use electronic mobile devices provided by another interactive service, we may share some of your purchase information with that service to assist it in serving you better. However, rest assured that we would only share that information with the service you are using and then only to the extent that such service agreed to protect your private information by adopting a privacy policy with appropriate protections. 

We may share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Website. 


Is My Information Secure? 

We have implemented security measures to protect personally identifiable information collected on the Website against loss, misuse, or alteration. 

However, despite the precautions described above, we cannot and do not guarantee that the individual user information you have transmitted will not be intercepted by others and/or decrypted or accidentally disclosed, and it accepts no liability for any unintentional disclosure. 


In the event of a Merger, Sale, or Bankruptcy 

In the event that Poetic Aromas is acquired by or merged with a third-party entity, it reserves the right to transfer or assign the information it has collected from users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of Poetic Aromas bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used. 


CONDITIONS OF USE 


General 

This website (the "Website") is owned, operated, and distributed by Poetic Aromas LLC, (“Poetic Aromas"). BY ACCESSING ANY PART OF THE WEBSITE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS DESCRIBED BELOW (THE "CONDITIONS OF USE") AND THE TERMS AND CONDITIONS OF THE Poetic Aromas PRIVACY POLICY (THE "POLICY"). IF YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU SHOULD NOT USE THE WEBSITE. These Conditions of Use apply to all users, including both users who are simply viewing the Website and users who are purchasing goods through the Website. 

You acknowledge that we may terminate your account, remove any data or content that you have provided and/or disable your access to the website, in whole or part, at any time for any reason or no reason, with or without notice, and with no liability of any kind. In addition, we may modify or remove any service or functionality included on the Website at any time, with or without notice, and with no liability of any kind. 

These Conditions of Use, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by Poetic Aromas without restriction. 

Use of the Web Site is only available only to individuals who are at least 13 years old. If you are not 13 years old, you are not authorized to use the Website. 

Poetic Aromas may, at its sole discretion, modify these Conditions of Use at any time. By accessing the Website at any time after such modifications, you are agreeing to such modifications. These Conditions of Use were last modified as of August 2021. 


Transactions on Website, Payments, and Security

Poetic Aromas reserves the right to refuse any order placed on the Website, and may, in its sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, it will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors, or to refuse to service a customer for any reason. 

The title to goods purchased from this website is passed to you (the user) at the time of delivery. 

Sales tax is applied to your order in accordance with individual state and local regulations if your shipping address is in the state of New York. Appropriate tax charges will appear on the "Review Order" page during checkout. 

We use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:


3rd Party Links to Other Web Sites and Services 

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Product Information 

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Poetic Aromas reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order). We have made every effort to display as accurately as possible the colors of the products that appear on the Website. However, we cannot guarantee that your computer monitor's display of any color will be accurate. 


User Submissions 

Content submitted by users of the Web Site for public view is referred to in these Conditions of Use as "User Submissions." You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to your User Submissions (and all content included therein), including the right to authorize Poetic Aromas to use the User Submissions in the manner contemplated by the Web Site and these Conditions of Use. You further represent and warrant that your User Submissions do not infringe any third party's intellectual property rights, do not invade any third party's privacy, and are not illegal, obscene, threatening, abusive, libelous, slanderous, defamatory, fraudulent, misleading, prejudicial or otherwise injurious to third parties. 

You retain all of your ownership rights in your User Submissions. However, by submitting the User Submissions, you hereby grant Poetic Aromas an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, sublicense able, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions in any media formats now or hereafter created and through any media channels now or hereafter created. You also hereby grant each user of the Website a non-exclusive license to access your User Submissions through the Website and to use, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the Web Site and under these Conditions of Use. 

Poetic Aromas does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and expressly disclaims any and all liability in connection with User Submissions. We reserve the right to remove any User Submissions without prior notice (or to refuse to publish any User Submission) for any reason and to terminate or refuse a User's access to its Website for any reason. 


California Privacy Rights 

California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail with "California Privacy Rights" in the heading to niles@cityrhythmfragrance.com.

The Website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer. 


Children's Policy 

You must be 13 years and older to register to use the Website. As a result, City Rhythm LLC does not collect information about children. 


Escheat Compliance 

Store credit that is unredeemed after a period of five years must be turned over to the State in accordance with State law. For more information, please visit http://www.osc.state.ny.us/ouf/index.htm